Troubleshooting

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  1. How do I contact technical support

    You can call us on 01952 898533 or email sales@puretheatre.com

  2. What Happens if My Order Arrives Damaged?

    If your product arrives damaged or is incorrect, please contact the Pure Theatre team on 01952 898 533 as soon as you can so that we can arrange a return or exchange product for you. If there is damage to the packages when it arrives please send images to support your return to sales@puretheatre.com Returns and exchanges can ...

  3. My Screen Has a Rip or Tear — What Are My Options?

    If your screen has been damaged, then our support team can help. Please contact them as soon as you can on 01952 898533 or email sales@puretheatre.com with images of the damaged screen. You can purchase replacement fabric on our website, you can see the pricing for this here: Replacement Screen Fabric To replace the screen ...

  4. Can I program another remote control to work with my lift/screen?

    The projector lift can learn commands from the majority of domestic remote controls, allowing your TV or projector remote to control the lift. Programming a new remote will NOT disable the PureTheatreâ„¢ IR Remote. For details on how to do this please see the userguide for the product you have purchased.

4 Items

Throw Distance Calculator

Determine how far your projector should be from the screen using our calculator.

Screen Size Calculator

Find the perfect screen size for your room size and viewing distance.

Projector Lift Compatibility

Check which projector lift is compatible with your projector model.