Orders and Shipping
- How to place an order All product orders are placed on our website. Please ensure you are on the correct store for your country. If you are looking for a complete home cinema system, you can either purchase one of our pre-set packages, which can be found here: Complete Home Cinema Packages Alternatively, we ...
- Do You Offer International Shipping? Yes! We ship worldwide using UPS, on select products. These include all PureTheatre manufactured products, including screens, lifts and racks. Simply enter your items into the shopping basket and go through to the checkout page. When you have entered your address into our system will ...
- How do I track my order? If you have an account on our website then tracking your order is easy. To do this simply login to your accont and select the following MY ACCOUNT > MY ORDERS > Then choose your order and select TRACK MY ORDER > If for some reason you are unable to access your ...
- What courier do you use? We predominantly use DHL for our deliveries both in the UK and internationally. Shipping costs will be available in the checkout once you have entered your address.
- What Happens if My Order Arrives Damaged? If your product arrives damaged or is incorrect, please contact the Pure Theatre team on 01952 898 533 as soon as you can so that we can arrange a return or exchange product for you. If there is damage to the packages when it arrives please send images to support your return to ...
- How Do I Cancel or Amend an Order? Cancellations or amendments to orders can only be done before an item is shipped. If you choose to cancel an order that you have not yet received, please call 01952 898 533 to speak to a member of the Pure Theatre team to discuss whether you would like a refund or ...