Frequently Asked Questions

Once your order is received, it will be listed as pending until it is shipped, when it will change to completed

To track your order simply login to your accont and select the following

• MY ACCOUNT >

• MY ORDERS >

• Then choose your order and select TRACK MY ORDER >

Yes! We ship worldwide using UPS, on select products. These include all PureTheatre manufactured products, including screens, lifts and racks. Simply enter your items into the shopping basket and go through to the checkout page. When you have entered your address into our system will automatically remove taxes for the appropriate countries and calculate the real time shipping cost to your door. If you are importing the goods please be aware that you may be charged import duties by your local government.

We do supply Fixed projector screens fitted with Acoustically transparent fabric for use with in wall speakers. Our ceiling recessed projector screens do not however have an option for acoustic fabric.

With our ceiling-recessed screens we offer 4 different screen format options. The most popular option is the 16:9 format. this is best for standard TV viewing. Our anamorphic option 2:35:1 is fantastic for movies and therefore more suited to a dedicated cinema room where you are less likely to watch standard TV shows. 

We also offer the traditional 4:3 and commercial 16:10 options, these are however more niche options.

Yes! Our lifts and screens work with all known control systems

The correct screen size will give the most comfortable viewing. This is calculated based on how far away you are sitting, and remember, screens are measured in width, so you need to be sitting 1.5 to 2 times the width of the screen away

Simply take a look at our throw distance calculator

 

No! We provide 40mm long  M5 fixing screws with our template. Longer screws will damage the screen and render any warranty invalid

 

Our lifts and screens come complete with a worldwide power supply.

 

Mains voltage input from 100v to 240v @ 50-60Hz.

 

Our lifts and screens come complete with a worldwide power supply.

 

Mains voltage input from 100v to 240v @ 50-60Hz.

A projector lift is a mechanism which allows your projector to recess into the ceiling. It lowers at the touch of a button (or voice command) to reveal your projector and allows for a completely concealed home cinema option.

With your projector lift, you will get an IR remote control, power supply with mains cable, RS232 cable, 10 metre trigger cable and user manual.

Yes! Our lifts and screens work with all known control systems

 

PERFORMING FACTORY RESET:

 

STEP 1. Press PROGRAMMING button for 20 seconds until

 

SYSTEM STATUS LED & IR STATUS LED illuminate RED.

 

STEP 2. Release PROGRAMMING button.

 

SYSTEM STATUS LED & IR STATUS LED will flash RED 3 times.

 

STEP 3. The screen will then RESTART.

 

The factory reset is now complete.

 

If you can't see an AV Rack for your device don't worry. If it is a new device we may not have manufactured one yet, you can request a rack mount here.

 

We use a hard-wearing powder-coated finish on our AV racks, in matt black texture, so you can be sure your AV equipment will look right at home.

Our rack mount trays incorporate a rubber-edged clamping bar that holds your device in place.

No, we do not supply magnetic face plates. Our rack mount shelves have been specifically designed by our in house engineers to combat the issues people faced with magnetic faceplates and there inability to stay in the correct position. Our rack shelves are built to last and are sturdy and stable, no more faceplates falling or slipping.

If you have a device that doesn’t already have a rack mount shelf, we will custom-make one for you.

Find out more here

Most in-ceiling and in-wall speakers will be passive speakers. This means they do not need to be plugged into a power source they do however need to be connected to an AV Receiver or amplifier which will act as both a sound and power source. 

This is personal preference, if you are undecided on which is the best projector for you why not book a demo? Our specialists will show you the latest projectors side by side so you can see the picture quality for yourself. Book a demo here

4K refers to a resolution of 3,840 x 2,160 pixels, a total of about 8.3 million pixels. A Native, or True, 4K projector will deliver all 8.3 million pixels and each pixel is individually addressable on the screen.

A 4K UHD projector will provide a 4K image at a lower price by using pixel shifting technology. The projector rapidly shifts each pixel on the screen providing a faux 4K resolution. These projectors often provide excellent image at a fraction of the price of a Native 4K projector. 

Want to see the difference with your own eyes? Book a projector shootout and see which projector you prefer.

Projector brightness is measured in lumens, in theory the higher the lumens the brighter the projector will be. For home cinema projectors we would suggest opting for a product with at least 2000 lumens.

A projector's throw distance is the distance between the projector and the image on the screen. Projectors are often categorised based on their throw distances i.e Ultra Short Throw, Short Throw and Long Throw projectors.

This is a personal choice. Lamp projectors provide excellent picture quality, the reason that laser projectors are becoming the norm is because the production of mercury bulbs is being phased out and will shortly become a thing of the past.

The important element to look for in a gaming projector is low input lag. This determines how many milliseconds the delay between your controller and screen is. The lower the input, the faster the projector responds to your actions.

The simple answer is yes. With the addition of an AV Receiver you can connect anything that you would normally watch on a TV to your projector. This includes Sky boxes, Fire sticks, Apple TV and gaming consoles. We have a great blog on this here: "Can I watch normal TV on a projector?"

Yes if you're looking for a multi-room speaker system then you will need in-ceiling speakers and an amp per room. We have special packages designed for multi-room audio which you can find here.

Most in-ceiling and in-wall speakers will be passive speakers. This means they do not need to be plugged into a power source they do however need to be connected to an AV Receiver or amplifier which will act as both a sound and power source. 

A concealed home cinema is a system which hides away when not in use. It includes a ceiling-recessed projector screen and projector lift. This means that at the touch of a button you can hide the projector screen and projector away. They are fantastic alternatives to big TV's which leave you with a 100"+ black box on the wall when not in use. The ceiling recessed projector screen also offers more design freedom as it can be placed in front of windows, doors, fireplaces etc

Our ceiling recessed motorised screens are manufactured from PVC material with a Fibreglass core. They have a matte white front for the display and a black backing. This combination means that the projector screens can be fitted in front of windows and doors and light will not penetrate through the screen.